Privacy policy.

Final Privacy Policy for Axia Senior

Insurance Advisors LLC

Last Updated: July 30, 2025

Axia Senior Insurance Advisors LLC (“Axia,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us — including through our website, phone calls, email, or other communications — in the context of Medicare-related services. This policy is intended for Medicare beneficiaries, prospective clients, and individuals seeking guidance or information about health plan options.

1. Information We Collect

We may collect the following types of information:

a. Information You Voluntarily Provide

When you request to be contacted, submit a form, speak with an agent, or request plan information, you may provide:

  • Name

  • Email address

  • Phone number

  • ZIP code

  • Preferred contact method

  • Any other personal or health-related information you voluntarily share

b. Automatically Collected Data

When you visit our website, we may collect limited technical data such as:

  • IP address

  • Device type and browser

  • Pages visited

  • Time and date of your visit

We use cookies or similar technologies to improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to your requests for Medicare information or plan guidance

  • Contact you by phone, email, or text based on your communication preferences

  • Connect you with a licensed insurance agent

  • Send you appointment confirmations or document reminders

  • Comply with applicable legal, regulatory, and licensing requirements

  • Improve our service and communication processes

3. Sharing Your Information

We do not sell your personal information.

We may share your information only in the following cases:

  • Licensed Agent Referrals: If you request a consultation or ask to speak with an agent, we may share your contact information with a licensed independent insurance agent for the sole purpose of servicing your inquiry. These agents are not employees of Axia Senior Insurance Advisors LLC and are responsible for their own communications and compliance.

  • Direct Clients of Axia: If you are working directly with Daniel Santos or Maricela Santos, you may continue to receive SMS or phone updates directly from Axia.

  • Legal or Regulatory Obligations: We may disclose your information as required by law or in response to valid government or compliance requests.

4. Consent to Contact

By submitting your contact information, you consent to receive communication from a licensed insurance agent by phone, text message, or email regarding Medicare plans. This communication may include the use of automated dialing technology or pre-recorded messages. You understand this consent is not a condition of enrollment and may be revoked at any time.

5. SMS Communications

If you opt in to receive text messages from Axia Senior Insurance Advisors LLC, you may receive communications including:

  • Appointment reminders

  • Coverage updates or enrollment reminders

  • Document or information requests

You may opt in verbally, by submitting a form, or by written consent.

You can opt out at any time by replying “STOP” to any SMS message.

Important: Only clients working directly with Daniel or Maricela Santos will receive SMS communications from Axia. Once you are referred to and working with a separate licensed agent, Axia will no longer send SMS messages.

6. Data Security

We implement reasonable technical and procedural safeguards to protect your personal data from unauthorized access, disclosure, or misuse.

7. Your Rights

Depending on your location and applicable law, you may have the following rights:

  • Right to Access: Request a copy of the personal data we have about you

  • Right to Correct: Ask for inaccurate or incomplete information to be corrected

  • Right to Delete: Request deletion of your data (subject to recordkeeping requirements)

  • Right to Withdraw Consent: Opt out of future communication at any time

  • Right to Data Portability: Receive your data in a portable format upon request

To exercise these rights, contact us using the information below.

8. Independent Agent Responsibility Disclaimer

Axia Senior Insurance Advisors LLC partners with licensed, independent agents who may contact you to help with Medicare plan options. Once your information is referred to an independent agent, that agent is solely responsible for all subsequent communications —including phone, email, and SMS. These agents operate under their own compliance procedure and privacy practices. Axia is not liable for their independent outreach once the referral is complete.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

  • Axia Senior Insurance Advisors LLC

  • Email: info@betterhealth.insure

  • Phone: (602) 247-0096

  • Website: https://www.seniorhealthagenthub.com